Store Manager

THE ROLE

We are looking for a dynamic and experienced Store Manager (Amsterdam) to lead our retail team and drive the commercial performance of the store. You will be responsible for achieving results, developing talent, delivering a premium customer experience, and bringing the ALOHAS brand to life through daily operations and leadership.

YOUR MISSION

Lead the business

• Own and drive sales results, KPIs and store profitability.
• Monitor performance and design action plans to unlock the store’s full potential.
• Collaborate with HQ to align on strategy, reporting, and retail priorities.
• Ensure the store reflects ALOHAS’ vision through high standards of operations and service.

Inspire and grow your team

• Lead by example on the shop floor, setting clear goals and motivating your team.
• Develop, train and coach team members to reach their full potential.
• Build a strong team culture aligned with ALOHAS values: responsibility, agility and proactivity.
• Provide regular feedback and play an active role in talent retention.

Deliver a best-in-class client experience

• Ensure consistent service excellence and personalized interactions with every customer.
• Use the clienteling tool to build strong client relationships and drive loyalty.
• Bring the ALOHAS concept to life in-store, communicating our values, product stories and sustainability mission.
• Support the omnichannel journey, advising clients on purchase, delivery and service options.

Ensure operational excellence

• Oversee stock management, VM execution and in-store animations.
• Generate reports on store, product and client performance to support decision-making.
• Contribute to content creation for ALOHAS social media teams when needed (e.g. photos, videos, store visuals).
• Maintain a high standard of organization, visual presentation and in-store efficiency.

Be a key retail voice

• Actively share feedback and ideas to help shape and improve ALOHAS’ retail strategy.
• Represent the brand as an ambassador and innovation driver in your market.

YOU WILL ROCK AT THIS ROLE IF YOU HAVE...

• 3–5 years’ experience as a Store Manager in premium or fashion retail
• Strong leadership and team development skills
• Strategic vision and ability to turn data into business actions
• Excellent communication, problem-solving and decision-making abilities
• Proven experience with sales techniques, KPIs and customer service excellence
• Familiarity with CRM and clienteling strategies
• Passion for product, people and retail innovation
• Fluent in English (Dutch and other languages are a plus)
• Hands-on, agile, responsible and collaborative mindset