COS Floor Supervisor(Queen's Road Central)
- Employer
- COS
- Location
- Hong Kong, Hong Kong
- Closing date
- 2 Mar 2026
Job Details
As the Floor supervisor, you play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere. With a dedicated team by your side, you'll take the lead in delivering exceptional service and operational excellence. Through your team, you'll weave together a shopping journey that's genuine, personalised and always welcoming.
Key Responsibilities:
- Offering customers a high level of service through styling advice, product knowledge and store experience
- Analysing selling information and working with the store manager to maximise the sales performance of your department
- Leading a team of sales assistants to achieve excellent standards of service
- Supporting recruitment and ensuring induction and training of new starters is carried out
- Assisting the Store Manager in identifying future talents and putting together development plans to support their progression
- Overseeing store operations
- Being a brand ambassador and providing the best experience for our customers
- Stepping into the role of Store Manager in their absence
Qualifications
For the role of Floor Supervisor, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You have the ability to take independent initiative, addressing business and customer demands with both efficiency and effectiveness.
What You Need to Succeed:
Knowledge
- You understand what makes a great customer experience
- Prior retail or customer-facing experience
Motivation
- You enjoy creating a positive work environment and leading a team
- You are results-focused & enjoy multitasking
- You enjoy developing yourself & others
Behaviour
- You contribute to building a well-functioning team and embrace different points of view
- You stay up to date with the latest trends/customer needs/competitor activity and put forward ideas on how to maximise selling and the customer experience
- You support others to grow by giving constructive feedback
- You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions
- You take initiative and personal responsibility for achieving set tasks and providing our customers with a great experience
- You are able to prioritise efficiently and adapt to sudden changes
- You communicate clearly & concisely, actively listening to other perspectives
- You see opportunities to improve everyday processes
Past Achievements
- Experience in driving sales through others
- Experience in recruiting; managing talent, performance and developing team members is an advantage
Additional Information
We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here .
In addition to this, you will also receive:
- Clothing allowance
- Double pay
- Additional incentive scheme
- 14-20 days annual leave
- Birthday Leave
- Additional holiday for long service
- Medical insurance
Company
COS collections combine lasting quality with timeless design; clean silhouettes, innovative techniques and functional details.
Offering reinvented classics and wardrobe essentials that are designed to be worn beyond the season, collections comprise ready-to-wear, accessories and shoes for women, men and children alongside a curated range of furniture, books and homeware items by external designers and makers.
Part of the H&M group, COS launched in 2007 with a flagship store on London’s Regent Street. Since then the brand has opened stores worldwide in carefully considered locations, applying an architectural design concept that preserves buildings’ original features whilst creating a modern interior space. Across store and online retail, COS is available in over 30 markets in Europe, Asia Pacific, North America and the Middle East.
The brand’s seasonal collections draw inspiration from a broad range of influences including architecture, design and art. As a reflection of these influences, COS is committed to supporting the world of art and design through collaboration. Working with established and emerging artists, studios and galleries all over the world, COS creates unique brand projects that celebrate creativity and innovation. Recent partners include the Solomon R. Guggenheim Museum, architect Sou Fujimoto, the Donald Judd Foundation and filmmaker artists Lernert & Sander.
- Location
-
London
United Kingdom
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